Clean It Up
UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: Mike Halliday on May 29, 2004, 04:15:09 pm
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I did a 4 bed empty house this morning, a nice easy job that did'nt need cleaning but their tenacy agreement said they had to get them cleaned upon leaving.
it was a half-day job and i qouted £230 but gave them a 15% 'empty house' discount so charged £195.
a multi-coloured carpet cleaner ;) qouted them £300 and rang up on Wednesday asking if they got the job,
When told I was doing the cleaning they said they would match my price!!
are some people stupid or what.
basically they are saying to the customer " we tried to over charge you by a £100 but now we'll charge you the right price."
the customer told them to get stuffed.
I think this be top of the list of things you don't do in business
Mike
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Companies do do this but 90% of the time it does not work
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Hi Mike,
Does that mean there i'snt always gold at the end of it ::) or am I colour blind?
Cheers,
Doug
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Maybe the other CC will learn to keep it Zippy'd ;D
And not make another Bungle ::)
By George :o
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In the contract cleaning world I find that if a client likes you but your price is way out they will approach you and ask if you can do anything with your pricing.
When this happens I do come down slightly but ensure the client knows the price drop will be something I have decided to shoulder as I gave them the best price to begin with for a quality service.
They usually go with a small drop even though you may still be more expensive than the competition.
Alot of people buy now through best value - so they are looking for quality not just cheap.
Fox