[RPCCS]

How do you all deal with late payers? Since I returned to work after the first lockdown restrictions eased in May,the majority of customers now pay me by bacs. Unfortunately this allows them to take the pi55  and just pay when they feel like it. These last two months up to the start of October have left me win £350+ of work unpaid. Needless to say it's time go get tough, so I want to add a note for all bacs payers saying payment due within7 days or an extra £1/2charge depending on amount owing will  be added on the next visit, but I want go be polite about it. Do any of you do this and how do you word it?

[SB Cleaning]

I rarely get problems with late payers these days but any new customers that pay late  are binned off sharpish.

[chez]

Hey.
My payment terms are 5 days from date of invoice. There are some who ignore it but usually pay within 3 weeks or so. I ask for their mobile number and if they are late ( by 2 weeks or so) I send a polite reminder. If they are persistent late payers when I see them I just politely remind them of the 5 days and say it’s difficult to keep up with 500 plus customers so if you could please settle within 5 days that would be great. Most are fine.
I’ve also added card payments to stop some persistent late payers delaying in paying. One lady always said sorry I haven’t got any cash on me, can I pop it up to you? She never ever did so now I have a card payment she pays by card.

[RPCCS]

These are customers I have had for nearly 30 years and most normally pay on time  just this last month been a problem.

[Stoots]

What does it matter ? as long as they pay before the next clean is due, surely you cant be living on that tight a budget you need every penny within 7 days.....

My rolling debt is between £500 and £1000 at any time.

[tlwcs]

For this weeks work, mon to Thursday, I send a payment reminder text out on a Sunday night about 8pm
Trust your windows dried well, this is a payment reminder. Thank you.
People generally pay there and then as they may have more time on a Sunday.
Seems to work well for me. 

[Simon Trapani]

What does it matter ? as long as they pay before the next clean is due, surely you cant be living on that tight a budget you need every penny within 7 days.....

My rolling debt is between £500 and £1000 at any time.

I agree. We're  always owed over £1000.

You need to build up a little float or buffer in your account. People have other things on their mind or will pay when they can or want to. That's life. As long as it doesn't go beyond two cleans I don't mind personally. Bigger commercial jobs I'd probably be different but not for your average residential. I'm not gonna go chasing them. You'll end up looking desperate. It'll come in when they're ready. Also it's tough times for some at the moment.

I think if you have a constant late payer you need to either bin them or get them onto GoCardless.

[Splash & dash]

Hey.
My payment terms are 5 days from date of invoice. There are some who ignore it but usually pay within 3 weeks or so. I ask for their mobile number and if they are late ( by 2 weeks or so) I send a polite reminder. If they are persistent late payers when I see them I just politely remind them of the 5 days and say it’s difficult to keep up with 500 plus customers so if you could please settle within 5 days that would be great. Most are fine.
I’ve also added card payments to stop some persistent late payers delaying in paying. One lady always said sorry I haven’t got any cash on me, can I pop it up to you? She never ever did so now I have a card payment she pays by card.

Most business work on a 28 day payment terms that’s what we do with our customers most pay before the time is up.  I think asking for payment within a few days looks desperate , we always stress when quoting payment terms and rarely get any problems , replete offenders are dumped after 3 strikes, when they have paid  😂😂😂😂

[Richard iSparkle]

obviously I'm going to say direct debits are the answer....  BUT...

for one off domestic jobs we make them pay upfront to book the job in, so no late payments there

but for our commercial jobs we invoice them. we use an auto reminder that sends out 5 emails (one a  week) once the payment is late. it helps having a link on the invoice that they can click to pay.

we use Xero software for our accounts so we invoice from that. the auto reminder app is included with Xero.

you can use standalone invoicing cloud software too though which you can link up with Stripe and an auto reminder too. but i use Xero which is brilliant

when i log on it has a dashboard that shows me if any invoices are over 28 days late or whatever, and then once all the reminders have gone out, anyone left over gets a letter before action and i lump full late payment charges on top of that immediately too

nearly all pay before that, but those that haven't typically pay in full immediately (but dont pay the late fee). any that haven't paid at this point i have started the court process and the warning letters. its never gotten to court though. they have always stumped up

[RPCCS]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

[Spruce]

Some business owners are in big financial trouble. The quick fix money lending solution to the first wave of Corona virus is now used up with the second wave taking off.
We have a couple of business owners now owing money who never have up to now never had any payment issues.

What I find annoying is that they watch you doing the job the job  knowing they aren't going to pay for it.

I'm starting to realise that we are going to be doing more and more work for free until we weed out those once good accounts that have gone bad through no fault of their own.

If I'm having payment issues the job isn't done again until payment is made. The chances are that they will get someone else to do the job and not pay them either. They will only catch me once now.  ATM window cleaners are 10 a penny in our area so they will find another to catch.

[Stoots]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

Rolling debt is rolling debt, i dont know why you are afraid of it. You sound nervous that you are not going to get it.

I regularly have £1000 outstanding which may sound alarming but really its not. I dont let anyone go more than 1 clean without payment.

I just dont stress about it, im not constantly checking my account everyday to see if that payment had come in yet.

I sit down once a week on a sunday and mark off payments and send a text to anyone thats been cleaned more than 7 days ago. It sorts itself out because if by next clean they havent paid they are paused given a few more reminders then if still havent paid they are off the round, debt letter sent and replaced.

If you are that bothered use go cardless, personally i decided the go cardless fees were not worth paying.

[Splash & dash]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

No tradesmen that have done work for me have have wanted or expected instant payment  they always invoice me and expect payment with in 28 days , I don’t have a problem with customers taking that time to pay , cash flow is part of any business we always have between 3-6 k outstanding from our customers sometimes more if doing large one off jobs don’t see the problem, you are providing a service , when you go in Tesco to do shopping most pay by credit card they then owe the credit card card company when do you pay that off ?.... generally 28 days later 😂😂😂😂😂

[Spruce]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

No tradesmen that have done work for me have have wanted or expected instant payment  they always invoice me and expect payment with in 28 days , I don’t have a problem with customers taking that time to pay , cash flow is part of any business we always have between 3-6 k outstanding from our customers sometimes more if doing large one off jobs don’t see the problem, you are providing a service , when you go in Tesco to do shopping most pay by credit card they then owe the credit card card company when do you pay that off ?.... generally 28 days later 😂😂😂😂😂

My only advise is  keep on top of debt as our debt list is likely to get longer as time goes on.  Maybe more of us have to start offering credit card facilities into the future.


 

[mjm]

as above   i had to do this   you sign up for sum up  you can text a link to there phone no card reader  needed  the worst case is you knock on there door and say iam clearing my dept list up  i need you to pay please   if they say sorry no cash     wip your phone out send them the link and say  can you pay now please    or something like that.   or just send link to there phone from your house   it looks   professional also
    its working for me 
and on jobs over £50   new stuff  i add the tranaction fee anyway just cover myself i round it to nearest £1
https://www.googleadservices.com/pagead/aclk?sa=L&ai=DChcSEwj8z-iCkqPsAhVigfAgHQkJDlIYABAAGgJkZw&ohost=www.google.com&cid=CAESQOD216TjO4i4aVnJKKn41O6_iQT0L7i0SZve9buYU5TQ1gUjxBL3gg_aynJsLwPWoOyOTUy_wtuxHfpdlFQUdfE&sig=AOD64_1XGTHIAo9uA8gMeaGBGFQhLNr-lw&q&adurl&ved=2ahUKEwjLvuGCkqPsAhWQZMAKHb85CT0Q0Qx6BAg2EAE

[M.J.M]

https://pay.sumup.io/b2cc/XF3U7ZT4RU

[M.J.M]

,,☝️☝️

That's what it looks like when it hits there phone   you may loose a bit of money but your depts will go down.   And thy will start realising. There dealing with a company   not a clown and start paying there depts
Not saying your a clown.  I know your not 🙏

[carl stanton]

Their is a difference between not getting  paid and being paid late. Many have different pay cycles and routines of when they make payments.  How many people pay things regularly manually. Most things are automatic now.

You have to work with what you are able to do so

[Simon Trapani]

 Guys, sort your ‘there’ & ‘theirs’ out. It’s really annoying

[wayne 77]

Guys, sort your ‘there’ & ‘theirs’ out. It’s really annoying

Really
Bigger things to get annoyed over 

[Simon Trapani]

What like a debt list? lol.

[jonboywalton75]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

Rolling debt is rolling debt, i dont know why you are afraid of it. You sound nervous that you are not going to get it.

I regularly have £1000 outstanding which may sound alarming but really its not. I dont let anyone go more than 1 clean without payment.

I just dont stress about it, im not constantly checking my account everyday to see if that payment had come in yet.

I sit down once a week on a sunday and mark off payments and send a text to anyone thats been cleaned more than 7 days ago. It sorts itself out because if by next clean they havent paid they are paused given a few more reminders then if still havent paid they are off the round, debt letter sent and replaced.

If you are that bothered use go cardless, personally i decided the go cardless fees were not worth paying.

Wow, are you a CLONE of me!? 

[STEVE-UK]

Is there a setting on Aworka that automatically chases up outstanding invoices?

does anyone use software that links to aworka?

Can cleaner planner chase up outstanding invoices automatically?

[Richard iSparkle]

[when you go in Tesco to do shopping most pay by credit card they then owe the credit card card company when do you pay that off ?.... generally 28 days later 😂😂😂😂😂

sorry but that's really not the same thing at all

when you go to tesco they expect payment at the time you take the goods.

if you use a credit card you are in a credit arrangement with a separate company who will charge you for that service

[AuRavelling79]

Guys, sort your ‘there’ & ‘theirs’ out. It’s really annoying

Really
Bigger things to get annoyed over

Yep. Writing 'should of' instead of 'should have'.

Eye wood of eggs pecked Ted groan adults mite of used a spell cheque bee four po sting.

[RPCCS]

Some are over 2 months overdue. I was talking to one when I was there doing the windows and told them it was 2 months. As far as letting them pay when they want and some if you having 509_1000 debt, more fool you, customers can't go to the supermarket/petrol station/vehicle repair garage and pay when they like,so why should they be allowed go do it sits window cleaners?. A  plumber it any tradesman coming to work in your house will want paid on completion of the job.  Give them an inch zeds they will take a mile. I am a sole trader and that is too much to have outstanding.

Rolling debt is rolling debt, i dont know why you are afraid of it. You sound nervous that you are not going to get it.

I regularly have £1000 outstanding which may sound alarming but really its not. I dont let anyone go more than 1 clean without payment.

I just dont stress about it, im not constantly checking my account everyday to see if that payment had come in yet.

I sit down once a week on a sunday and mark off payments and send a text to anyone thats been cleaned more than 7 days ago. It sorts itself out because if by next clean they havent paid they are paused given a few more reminders then if still havent paid they are off the round, debt letter sent and replaced.

If you are that bothered use go cardless, personally i decided the go cardless fees were not worth paying.

Wow, are you a CLONE of me!? 

who,me or Stoots?

[jonboywalton75]

Stoots

[dazmond]

How do you all deal with late payers? Since I returned to work after the first lockdown restrictions eased in May,the majority of customers now pay me by bacs. Unfortunately this allows them to take the pi55  and just pay when they feel like it. These last two months up to the start of October have left me win £350+ of work unpaid. Needless to say it's time go get tough, so I want to add a note for all bacs payers saying payment due within7 days or an extra £1/2charge depending on amount owing will  be added on the next visit, but I want go be polite about it. Do any of you do this and how do you word it?

Build up an emergency fund of at least £4000-£5000 then you wont be bothered about a few hundred quid outstanding.....

Stipulate PLEASE PAY WITHIN 14 DAYS on your slips for domestic jobs....

Send a polite text reminder after this time....any shorter time frame just smacks of desperation IMO.....

REMEMBER as you get busier and acquire more better paying jobs your debt list will grow....mines usually between £500-£1500 at any one time...currently it's as low as its been for ages (just over £300)as I'm on holiday in greece in a 5 star hotel.....😁👍👌.....I'm having a full 2 weeks off so itll be even lower by the time I'm back to work!

[dazmond]

DO NOT add a late payment charge for your late payment jobs....you ll pee them off and you'll lose customers over time and put customer relations in jeopardy IMO.....

[Shrek]

How do you all deal with late payers? Since I returned to work after the first lockdown restrictions eased in May,the majority of customers now pay me by bacs. Unfortunately this allows them to take the pi55  and just pay when they feel like it. These last two months up to the start of October have left me win £350+ of work unpaid. Needless to say it's time go get tough, so I want to add a note for all bacs payers saying payment due within7 days or an extra £1/2charge depending on amount owing will  be added on the next visit, but I want go be polite about it. Do any of you do this and how do you word it?

Build up an emergency fund of at least £4000-£5000 then you wont be bothered about a few hundred quid outstanding.....

Stipulate PLEASE PAY WITHIN 14 DAYS on your slips for domestic jobs....

Send a polite text reminder after this time....any shorter time frame just smacks of desperation IMO.....

REMEMBER as you get busier and acquire more better paying jobs your debt list will grow....mines usually between £500-£1500 at any one time...currently it's as low as its been for ages (just over £300)as I'm on holiday in greece in a 5 star hotel.....😁👍👌.....I'm having a full 2 weeks off so itll be even lower by the time I'm back to work!

You’re wrong daz , I usually have a debt list of zero at the end of the month.

[Bungle]

Really?

It’s you’re by the way 

[Simon Trapani]

I wondered where Dazmond had disappeared to. I should have known...

[Shrek]

Really?

It’s you’re by the way 

What are you talking about 

[Bungle]

Really?

It’s you’re by the way 

What are you talking about 

Wish I’d quoted you now 😛