Does anyone else use a system, for weeding out the Bad apples of customers?
I use a three strikes and your out policy, you generally get the feeling, that one of your customers is going to be a pain in the A***, if they start to moan, its usually 'O' your late I was expecting you two day's ago, I just tell them that I am governed by the weather,and I always tell my new customers I could be late if we have bad weather.
I had one customer who moaned every time I went there, I was just waching the tennis and you have desturbed me,
I was having a sleep and you woke me, you didn't shut the gate, she moaned about everthing except her windows, so that told me I must be doing a reasonable Job other wise she would moan about that.
About three years ago, I was in her area and not in the best of moods, so I decided to dump her, I missed her and went to the house next door, she was Just going out and seen me, and guess what she moaned at me because she was going out, so being in a mood I told her not to worry because I'm not doing hers anymore, I thought she was going to have a heart attack when I told her the reasons why I was dumping her. she took me by the hand, and could not opologise enough, and told me she never realised she was doing it, she kept saying sorry, and asked if we could start again, I excepted, she gave me an extra £5 that day, and in three years has not moaned once.
feeling good with myself I decided to take on the three strikes and your out policy, moan once for no good reason, and you get a strike, and this will go on for the full three strikes, once you reach the full three strikes your off my books, I don't need moaners, I'm very happy being a wc and I love my Job, and I don't need the A*** hole who want's to spoil my day.
Let me know what you guy's do to the moaners you have or have had?
