A couple of years ago I said for the next controller I'll buy a Spring controller. Unwittingly I bought one with the Facelift Compact system, now I had experience of dealing with wcw regarding another issue which fell on deaf ears and as I had already told them I had an issue with the system switching off and I didn't want to be the pita customer so I persevered with it.
I had an issue with controllers in the past and the supplier never bothered getting back to me so that in itself is off-putting.
In this case I posted it on here and Ian from Spring replied, at this point I didn't know it was a Spring controller until I removed it which had the Spring logo inside. In the end (after the initial post) it was resolved fairly quickly and it wouldn't put me off buying another but in hindsight I should have bought a spare or at least built a cheap spare.