Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: s.w.c on November 10, 2018, 04:12:28 pm
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I ordered on 1 November for new membrane and housing and resin etc, but to date today I've not heard from them and no items delivered, anyone else had issue with grippatank it's first time I've used them and starting to feel unimpressed and running out of time as I'll soon not be able to produce pure water,
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Good Afternoon,
Sorry to hear that you haven’t recieved your order - we have had a few issues with our courier in the last few weeks.
Would you be so kind as to email support@grippatank.co.uk with your order name and number and someone will look into your order Monday morning and be in touch.
Have a good weekend!
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I ordered on 1 November for new membrane and housing and resin etc, but to date today I've not heard from them and no items delivered, anyone else had issue with grippatank it's first time I've used them and starting to feel unimpressed and running out of time as I'll soon not be able to produce pure water,
How did you get on chasing your order with them before you put this post up?
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You shouldn’t have to chase anything up once u have handed your money up, end of
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You shouldn’t have to chase anything up once u have handed your money up, end of
What should you do then in the event of a non arrival?
Just say “oh well. End of”?
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You should have just phoned them first & given them chance to explain before trying to shame them on a public forum IMO.
There was a perfectly reasonable, though frustrating, explantion.
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I ordered on 1 November for new membrane and housing and resin etc, but to date today I've not heard from them and no items delivered, anyone else had issue with grippatank it's first time I've used them and starting to feel unimpressed and running out of time as I'll soon not be able to produce pure water,
How did you get on chasing your order with them before you put this post up?
my point exactly should have to be chasing anything up, I knew I should have arranged to pick it up as I'm only in letchworth order numbers 100001740 and 100001741.
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I take it you never ordered from Brodex then ;D
Now that is frustrating work :o
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no and by the sounds of it thank god, ive always ordered from one manufacturer for years i like to be loyal but also ive done there field testing for years but alex has Stopped doing filtration shame as I have the original test unit Alex sent me years ago long before grippa existed, I've spent hundred of hours testing and comunicating with Alex, this is first time I've ordered from grippa and it's slow that's why the thread as it's not really positive way to do business, if they find it quick I shall come drive and pick the stuff up as I'm out of production by this week and they will be the cause of it, to think back I convinced a mate Michael Aqualina to have one of grippa early systems when they were still involved with Alex, almost wish I hadn't promoted them to many if this is how business is done,
some may know me as smithy over many forums and all the early years of involvement to wfp, so I don't write this lightly without cause,
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But Alex and Grippa are both next day or very close to , surely after 3 working days you would have been on the phone chasing up your bits , I would have , and if you have had this much contact with Alex then surely it would have been investigated rather rapidly for you ?
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it's nothing to do with Alex anymore grippatank is separate from Gardiner poles in the being they were heavily involved but not theses days I'm not sure who holds the patent, as for chasing them after three days I would if I was able to but due to slipped disk in my back and having new Windows fitted the last thing I should have to be doing is chasing a so called professional company after shelling out three an half hundred quid, but I shall be.
plus I don't need to verify my contact with Alex as many long term fellas on here now my credentials but there 10 years in there. please do your own conversion to confirm if you like.
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Alrighty then :o
I simply pointed out that a phone call is all that was needed , I did not realise that you had no possible way of getting to a phone or picking up the mobile that was probably beside you !
You are obviously the kind of chap that wants things done yesterday , I have a few custies like that , so out of spite I make them wait ;D
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My 13 years on here have obviously taken their toll , I'm turning into Slacky ;D ;D ;D
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it's nothing to do with Alex anymore grippatank is separate from Gardiner poles in the being they were heavily involved but not theses days I'm not sure who holds the patent, as for chasing them after three days I would if I was able to but due to slipped disk in my back and having new Windows fitted the last thing I should have to be doing is chasing a so called professional company after shelling out three an half hundred quid, but I shall be.
plus I don't need to verify my contact with Alex as many long term fellas on here now my credentials but there 10 years in there. please do your own conversion to confirm if you like.
If you’ve got a slipped disc, then I wouldn’t worry about a few extra days to Get Your filtration sorted. Surely you need the time off to rest.
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it's nothing to do with Alex anymore grippatank is separate from Gardiner poles in the being they were heavily involved but not theses days I'm not sure who holds the patent, as for chasing them after three days I would if I was able to but due to slipped disk in my back and having new Windows fitted the last thing I should have to be doing is chasing a so called professional company after shelling out three an half hundred quid, but I shall be.
plus I don't need to verify my contact with Alex as many long term fellas on here now my credentials but there 10 years in there. please do your own conversion to confirm if you like.
If you’ve got a slipped disc, then I wouldn’t worry about a few extra days to Get Your filtration sorted. Surely you need the time off to rest.
He needs the time to complain to the NHS over waiting times ;D
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it's nothing to do with Alex anymore grippatank is separate from Gardiner poles in the being they were heavily involved but not theses days I'm not sure who holds the patent, as for chasing them after three days I would if I was able to but due to slipped disk in my back and having new Windows fitted the last thing I should have to be doing is chasing a so called professional company after shelling out three an half hundred quid, but I shall be.
plus I don't need to verify my contact with Alex as many long term fellas on here now my credentials but there 10 years in there. please do your own conversion to confirm if you like.
Confused as to how you can start a thread on here but not email Grippa.
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My 13 years on here have obviously taken their toll , I'm turning into Slacky ;D ;D ;D
You have to apply to the committee for that happen and so far we haven't received your application.
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But I applied on 1st November and have heard nothing yet , think I might start a thread to complain without ringing you first of course 😆😆😆😆
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I take it you never ordered from Brodex then ;D
Now that is frustrating work :o
Do not get me started on Brodex.
They should take the word Brodex, and put it in the dictionary.
Brodex- to overcharge for work not completed, to lie and make excuses and treat customers with contempt.
Examples...
Yeah i was Brodexed the other day.
Dont go with them they Brodex people.
;D
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I don't know why people get their pants in a twist when someone posts a question regarding certain companies. The guy ordered something from a supplier and didn't get it when he expected, so he asks a perfectly reasonable question and folks are trying to shoot him down!
Is it ok for suppliers to blame it on the carriers and then everything is fine and dandy? Surely their system tells them where the goods are and if somethings not right they act on it. Posting it on here has got an immediate response from the company as I've seen before so what's the big deal with those that are trying to shoot him down and anyone else that happens to mention these companies.
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I don't know why people get their pants in a twist when someone posts a question regarding certain companies. The guy ordered something from a supplier and didn't get it when he expected, so he asks a perfectly reasonable question and folks are trying to shoot him down!
Is it ok for suppliers to blame it on the carriers and then everything is fine and dandy? Surely their system tells them where the goods are and if somethings not right they act on it. Posting it on here has got an immediate response from the company as I've seen before so what's the big deal with those that are trying to shoot him down and anyone else that happens to mention these companies.
The point is you contact the company first IMO. You don't go straight on a public forum.
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Because its best to contact the supplier in the first instance to allow them to put things right rather than going straight to social media to hang out your dirt laundry for all to see. We are all business owners and would you rather one of your customers to take to Facebook to slander you before even you had a chance to speak with the customer first?
No one of us is perfect and mistakes happen and so long as they are corrected there's not a real problem is there?
However if a supplier fails to correct the issue then yes, by all means, bring it to the forum.
It's just about being sensible in these matters.
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I don't know why people get their pants in a twist when someone posts a question regarding certain companies. The guy ordered something from a supplier and didn't get it when he expected, so he asks a perfectly reasonable question and folks are trying to shoot him down!
Is it ok for suppliers to blame it on the carriers and then everything is fine and dandy? Surely their system tells them where the goods are and if somethings not right they act on it. Posting it on here has got an immediate response from the company as I've seen before so what's the big deal with those that are trying to shoot him down and anyone else that happens to mention these companies.
How would you feel if your customers took to social media to complain about a few spots instead of phoning you? ::)roll
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I'd blame it on the couriers and everything would be right as rain! ;D
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ok boys an girls! what's the old saying the customer is always right, an before anyone gets there knickers in a twist it's a saying,
anyway I got a phone call from Oliver this morning as he had received a contact from his social media monitor about my issue, so he was very nice and helpful and rang back later when he said with update now he is sending there own driver out with my replacement tomorrow as he only lives 3 miles away, I can't grumble at that, the cause seems to be at courier end lost in transit as they say,
now I have 15 years in the freight industry and I've seen parcels arrive from central hubs with labels remove or rubbed of while being trucked between depos then they sit in a cage until they get claimed, the other issue is parcels get sent to wrong hub for delivery and can sit for a few days till they get sent back to sender,
so I'm pleased Oliver is quick on the issue and was very upfront and apologetic, this is what I would expect from a company,
as for others replys I think you forget it's called a public forum and we all have different opinions and points,but those that try to be keyboard warriors grab you keyboard or tablet and bend over and you can politely guess the rest, an that's a personal opinion.