So now im single and sit here on my own most evenings ( i know pull out the violins ) I havent got anyone to vent too. So ive gotta tell you all this classic that happened just now.
Ok, so i get a text from a custy thats due tomorrow "Can you leave it this time as were not about for a few weeks"
Now this custy is a pain in the arse theyve been a custard for about 10 months at a guess. They are on an 8 weekly cycle. There garden is full of dog poop and they are late payers.
So i phoned them back ands left a voicemail saying "sorry i cannot except cancellations, Without sounding blunt if i dont clean your property tomorrow ill have to cancel the service from here on!"
Imnot in the mood for giving "strikes" to morons tonight! My normal rule of thumb is to give em 2 strikes and on the 3rd there dumped"
So i just got a phone call from a slightly high rate husband Who said something along the lines of "There is another window cleaner in the area who is a lot cheaper" so i said okay sir i'll leave you with it! Bye
Hi GB. The topic header is 'venting my stress.'
You appear to be very stressed out about this one customer. My question to you is; why let it get to you?
Don't take it personally. You need to seperate your working 'life' from your 'private' life. In other words, don't take your work home - an expression we were very familar with in industry.
If you were your ex wife/GF would you like it if he vented his day's stress on you every night when he got home? Is this particular incident really that much of a problem? Does it fit into the 'train smash' catagory? If they don't pay you, how much has it cost you? £8.00? £10.00?
We wouldn't have let this go as far as you have TBH. We would have stopped for the dog's mess in the back garden the first time we encountered it. As we usually start at the back, we wouldn't have cleaned the house.
We would have communicated verbally in a quite manner why their mess is the reason for us discontinuing. We won't give them the pleasure of arguing or firing a smart comment back. We leave with dignity.
Remember the three C's. Canvass - clean - cull. Even when you have a full round of good customers, some of those good customers turn bad for whatever reason. You still have to cull them and look for replacements.
If you are looking for a new mate, practise not letting these trivial things become the focus of your life now.
I wish you the best.
Spruce