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ALEXDH

Satisfaction of customers
« on: November 30, 2003, 03:37:24 pm »
You must be completely satisfied with our work or we'll keep cleaning until you are.

Old lady says i dont like it young man, do it again  :o :o :o :o :o

Have any of you chaps fallen fowl of such advertising, i am a bit dubious to put such text in my adverts.

I Know certain training packages endorse such quotes but is it really sensible.

Your views gentleman ??? ???

All the best

Alex

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Derek

Re: Satisfaction of customers
« Reply #1 on: November 30, 2003, 03:45:23 pm »
Alex

I think I can say without any fear of contradiction that whoever cleans a carpet, even if they do a simply fantastic job will still pull out more soil if they go over it again.

Cleaning carpets in situ is always going to be a compromise

I am not sure whether that answers your question though!

Derek
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Ian Gourlay

  • Posts: 5748
Re: Satisfaction of customers
« Reply #2 on: November 30, 2003, 05:43:53 pm »
It happened to me on a rental. I offered the guarantee when I should have declined business or not offered guarantee.

I did it again. Eventually you will be in a position to take work of your choice

AND interview  YOUR CUSTOMERS.
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Derek

Re: Satisfaction of customers
« Reply #3 on: November 30, 2003, 08:09:29 pm »
Ian

I 'NEVER' give or offer a guarantee.
I tell my customer that I will do the best that I can but so much depends on the substrate, the length of time since it was last cleaned ...if ever... and as far as stains go...you never know what the customer has done to it already.

Usually everything else has already been attempted and 'YOU' are called in as a last resort and expected to perform miracles.

Derek
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MICHAEL_GAYTON

  • Posts: 176
Re: Satisfaction of customers
« Reply #4 on: November 30, 2003, 08:50:26 pm »
I  carry a guarantee that the customer will be delighted
if not i reclean and if still not happy i return there money.
But i will only survey and never book work over the phone also i do walk away from jobs.the point is we all are good at what we do.In the 16 months i 've ran this, i have been called back twice.be never had to return money.i do clean top end customers!
mick
ps
Derek
whats this you do not perform miracles i seen you make stains vanish
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ULTRA 4 CLUB
four systems one operator

Mark Betts

  • Posts: 449
Re: Satisfaction of customers
« Reply #5 on: November 30, 2003, 11:46:52 pm »
Alex

We will have a good chat when we meet tomorrow.

Cheers

Mark

PS

Dont forget me cd's if you have finished with them, if not dont worry
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Fintan_Coll

Re: Satisfaction of customers
« Reply #6 on: December 01, 2003, 01:15:42 am »
Michael, that was Magic you saw him doing.
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Ivar_Haglund

  • Posts: 170
Re: Satisfaction of customers
« Reply #7 on: December 01, 2003, 02:30:39 am »
your always going to get customers like that


IVAR'S NO MONEY BACK GUARANTEE

IF YOU HAVE A PROBLEM WITH SERVICE OR PRODUCT FROM OUR COMPANY

I SUGGEST YOU GET A FEW FRIENDS AND SETTLE IT YOURSELF

:-X :-X :-X :-X :-X ::)
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Derek

Re: Satisfaction of customers
« Reply #8 on: December 01, 2003, 09:01:42 pm »
Hi

Magic....no.... its not magic....I just move the carpet around so the stains are hidden under the furniture. ::)

Better and safer than a stanley knife  ;)  ;D

Derek
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Ian Gourlay

  • Posts: 5748
Re: Satisfaction of customers
« Reply #9 on: December 01, 2003, 11:52:23 pm »
i worked a mirricle but it did cost me time.

The customer was South African pretended not to speak good english, went out while I cleaned carpets.
She was a primary school teacher.
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