wayne
was this a phone quote and if so did you not qualfy the job when on the phone, i always ask the custy what they want, wether a full wall to wall or round furniture before i give them a price, if round furniture i always say to them to remove all the small objects, if you'd done all that and the place was like it was when you got there then youve got a valid excuse to up the price or request a revisit when the room is how it was supposed to be.
This was a phone quotation were she said we were doing walkways and round the furniture.
I assumed that if she knew the carpets were being cleaned that day then she would have had the sense to not leave the rooms like a bomb had dropped.She was taking the p1ss.If shes any sense I think she will realise why the job wasnt done.
If you must assume always assume the worst scenario....other than that assume just makes and ass of u and me!
Why do you think she was taking the urine?
I never even considered asking for more money as I didnt want to do the job.
Other than the mess of "things" on the floor, it was just a straightforward carpet clean, so why would you not want the work?
Tom Moore,I'm a self employed CC and if I feel that someone is insulting me by leaving the rooms as she did, then no I will not clean the carpets.
Sorry I don't understand why you were insulted
Helen you really had to have seen the mess to understand why I felt insulted and no it wasnt a straight forward carpet clean as I said there was a layer of dust all over both carpets that wouldnt even vac up properly and would have been a nightmare.
Wayne I'm not having a go, but people live how people live and If I let that interfere with our business, then we would be bankrupt.
How many times have we all been asked to clean because:
Toddler has finished potty training now (yuk..thanks for that)
Someone has thrown up (and worse) over the floor (turns my stomach the thought of it!)
Pet has been sick, had an accident etc etc (was it really the pet?
)
But.....when I hear this I make sure there is an addition on the price.
Layer of dust over the floor that wouldn't vac up.....have seen many of these and with a little hard graft you can get it up, it's just you really didn't want to do it...... I've lost count of the times we've been to these sort of jobs, just deep vacc'd and the custie had gone "wow" they look good......
My guess is that you have had some good ones lately that had everything ready for you and were basically an easy clean........therefore this one was just a disappointment.........we've all been there, but you just have to dig deep and remember you are there to clean the carpets, be they dusty,filthy, stain ridden, or even quite clean
It's just part of carpet cleaning that's all
