This is a typical reaction from members of the puplic who don't understand the industry or give thought to the massive amount of properties that have been affected.
A fire and flood company will toddle along quite nicely doing mundane things like washing machine leaks, fires etc. Then this happens, before you know it, 20, 50, 200 jobs are realling off the emails or fax machine.
What you then have to do is tie up any ongoing work you have in progress in your local area. Muster the troops, supplies, equipment and head for the disaster zone.
If you have 50 jobs and 3 or 4 staff it is no good going to the first job and blasting away unitil its finished. Why, because the other 49 will be on the phone to their Isurance company wanting to know when someones coming out. If this happens they phone up and complain or worse take it off you and give it to another company.
So what you do is show your face, lift carpets and underlay if the policyholder hasn't already done it, clean and sanitise the floors then move on to the next one.
Its likely the Rainbow mentioned had 3 people to do work that was required but obviously non was at that point. As for the other one waiting 10 days and he's expecting things to be sorted out, he needs a reality check, over 30,000 flooded properties, do you know how much paperwork that entails.
This is the big downside to flood work, dealing with people like this who think there is a magic wand that can sort THEIR problem out striaght away.
