it might have been said on this thread but " You can buy and sell rounds & cutomers, but you never own them ! FACT
I think the point that customers know stan paid good money for the round is rubbish, peole never move, new customers move in, or doesnt it happen on Stans patch.
We were asked by Mothercare on Teesside to quote for window cleaning, quoted, happy with price, then the threat off sawn off shotgun, by window cleaners wife, and she sounded rougher than the guys of lock, stock & 2 smoking barrels. She even had the stupidity to ring from the public phone box from her works premises. Called the police, let them deal with it .
We have been asked to quote where customers not happy with current window cleaner, or his methods or attitude or the fact that he last cleaned windows in October 2009, and retuned in end of February 2010, and wanted his cutomers back. We were 33% dearer, told him he was welcome to go and speak to the customers and let them decide. Kept all customers, they prefer WFP and their frames & sills are cleaned and the new latest method, and we could clean in freezing conditions, and been regular every week.
We have a contract we have had for 36 years, but still dont stop over 100 other targeting it, unsuccesfully, I am glad to say
Seen it from all sides, and still here and having our best year ever
idealrob