[Klean07]

I've got a custie that I did yesterday for first time this year due to fact that he's been having a lot of building work done including extra bedroom etc. Price is normally £40 in and out. Well it took me and my lad a lot longer than normal to do job so was intending on charging him £20 extra. He even asked me to get ladder off van and get cement off one of windows which I did.
Anyway he popped his head through window and said heres your £40, thats all I've got. At that I asked him for extra £20 which he replied "there was someone round here last week canvassing for wc work!!!

[Dave Anderson]

In all fairness to the chap he has only done what he always did...hindsight is a wonderful thing...should have agreed the price before starting.

Still does'nt make it taste any better....

For reasons such as this I have now sending all my customers our revised t&c's which amongst other things explains that if they have building work, DIY work which causes excessive or additional soiling to the windows...I will charge them the addtional time it take me to clean them....

Just have done this far too many times and hey if I have to do more work I think I should get more money for it...just business.

Cheers
Dave

[clearlyclean]

You done the hard work now and he didnt go with the other WC but they may not be another WC canvassing I would ask other customers if anyone been round canvassing He may be lying then dump him

[barry mallett]

dave i reckon you were a solicitor in another life

[Newannaive]

just dump

[geefree]

I turned up at one house after building work for three months.....this week,

cement all over the windows and much much more,

I had a bit of a go at it , until i realised it was going to take me an hour, for £8,

So i packed up and went,... the lady was at work.... in the evening i rung her and told her  the problem,

I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine. 

[Sir Squeaky]

£20 to get a bit of cement off one window?
Yes he should of offered something, but come on!  Did you have a pair of tights stretched over your head?

[Newannaive]

I turned up at one house after building work for three months.....this week,

cement all over the windows and much much more,

I had a bit of a go at it , until i realised it was going to take me an hour, for £8,

So i packed up and went,... the lady was at work.... in the evening i rung her and told her  the problem,

I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine. 

yea i bet they get it off...not  :

[geefree]

Then she will ask me at my price.

win win situation.

[AuRavelling79]

£20 to get a bit of cement off one window?
Yes he should of offered something, but come on!  Did you have a pair of tights stretched over your head?

Why don't you read the whole post, Rog?

[mikecam]

dump or keep?
i'd always recommend keeping customers. Maybe you should learn to price correctly. Dumping customers is for amateurs who can't work things out.

[AuRavelling79]

dump or keep?
i'd always recommend keeping customers. Maybe you should learn to price correctly. Dumping customers is for amateurs who can't work things out.

 :

[chopsie]

I would say you may as well keep seeing as you have now done the donkey work,

[mikecam]

dump or keep?
i'd always recommend keeping customers. Maybe you should learn to price correctly. Dumping customers is for amateurs who can't work things out.

 :

Whats with the roll eyes ? Dip ya toe in and say what ya think!!!

[geefree]

I dumped a few who have messed me about, ...always replaced with better payers,

trimming down your dead wood , and gaining better payers makes for a better business,.. and a healthier round.

Thats being professional in my opinion 

[AuRavelling79]

>mikecam

Gazzasp8's post is the more eloquent and less offensive version of my "rolls eyes".

[Llaaww]

I think I would be inclined to let them go. Probably leave them until they call and only agree to go back at a new and improved price. In the event that they do come back, I would badger them for extras until I got my pound of flesh.

 

[mikecam]

>mikecam

Gazzasp8's post is the more eloquent and less offensive version of my "rolls eyes".

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. The OP's post concerns getting the price wrong by some 30% and then asking if he should dump them. I'm wierd like that, i never dump anyone who wants their windows cleaning and wants to pay. Mind you, if i was consistently getting my pricing wrong by 33%, maybe i'd advocate dumping them too. Personally i'd ask for more before i commenced. Its enough to make you roll your eyes though. OUt of interest though, if you got your pricing so badly wrong, what would you do?.......
A) do the job and them dump them.
B) re price it correctly before commencing.
C) accept you got the price wrong and just do what you agreed.

Or maybe i got it all wrong and you'd just dump them cos you got it wrong and get some more new higher paying customers?
 Its all very complicated isn't it, and i'm looking to you lads for tips on how to move foreward in my buisness. So, what gives?   Kidda ?!!!

[Gav Camm lammy 283]

mike i like yr style m8
straight at it m8
hey mike do u av a number for the ibcs in dock rd

[mikecam]

mike i like yr style m8
straight at it m8
hey mike do u av a number for the ibcs in dock rd

No sorry mate. Not sure if Ian went and got one, i got one Monday gone. If you want me to get you one i can get it, but it would have to stay in the back of my van so it would have to be a Friday and get it to you over the weekend?

[Gav Camm lammy 283]

mike i need one urgent like im fitting
upright tank tomorrow if u cud get me one
that wud be gr8
il cum get it monday 

[Klean07]

£20 to get a bit of cement off one window?
Yes he should of offered something, but come on!  Did you have a pair of tights stretched over your head?

If you read my post it says that new windows were added ie loft conversion. So thats 3 extra windows 3rd story and 9 months of builders crap, dust etc covering windows etc. So as I explained to custie it was just like a first clean again with 3 extra windows. So to ask for £20 extra was a fair price imo.

[AuRavelling79]

Sigh!  Ok here we go ...

dump or keep?
i'd always recommend keeping customers. Maybe you should learn to price correctly. Dumping customers is for amateurs who can't work things out.

It's a very simplistic solution you have offered to the OP - also a bit rude. I would generally "keep" customers but not "always" - I agree he should have priced it beforehand - dumping customers is occasionally the best thing to do for you and your business.

>mikecam

Gazzasp8's post is the more eloquent and less offensive version of my "rolls eyes".

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. Did he? Where does he say that? 

The OP's post concerns getting the price wrong by some 30% and then asking if he should dump them. I'm wierd like that, i never dump anyone who wants their windows cleaning and wants to pay. Mind you, if i was consistently getting my pricing wrong by 33%, maybe i'd advocate dumping them too. Personally i'd ask for more before i commenced. Its enough to make you roll your eyes though. OUt of interest though, if you got your pricing so badly wrong, what would you do?.......
A) do the job and them dump them.
B) re price it correctly before commencing.
C) accept you got the price wrong and just do what you agreed.

D) Accept that I should have looked at the job beforehand and if I had neglected to do so and found the job much more work than anticipated then I would have downed tools and spoken to the owner before continuing. Had the customer not liked what I had suggested and told me that another wc had canvassed and that he would only pay the original amount (implying that he could drop me and use him) then I would dump him on the spot and walk away.

Or maybe i got it all wrong and you'd just dump them cos you got it wrong and get some more new higher paying customers?

Yes you got it wrong; but only partially. I get it wrong sometimes too and I will give myself a stern talking to later on.

 Its all very complicated isn't it, and i'm looking to you lads for tips on how to move foreward in my buisness. So, what gives? Kidda ?!!!

It's the way you tell'em that gets the message across.

[geefree]

Sigh!  Ok here we go ...

dump or keep?
i'd always recommend keeping customers. Maybe you should learn to price correctly. Dumping customers is for amateurs who can't work things out.

It's a very simplistic solution you have offered to the OP - also a bit rude. I would generally "keep" customers but not "always" - I agree he should have priced it beforehand - dumping customers is occasionally the best thing to do for you and your business.

>mikecam

Gazzasp8's post is the more eloquent and less offensive version of my "rolls eyes".

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. Did he? Where does he say that? 

The OP's post concerns getting the price wrong by some 30% and then asking if he should dump them. I'm wierd like that, i never dump anyone who wants their windows cleaning and wants to pay. Mind you, if i was consistently getting my pricing wrong by 33%, maybe i'd advocate dumping them too. Personally i'd ask for more before i commenced. Its enough to make you roll your eyes though. OUt of interest though, if you got your pricing so badly wrong, what would you do?.......
A) do the job and them dump them.
B) re price it correctly before commencing.
C) accept you got the price wrong and just do what you agreed.

D) Accept that I should have looked at the job beforehand and if I had neglected to do so and found the job much more work than anticipated then I would have downed tools and spoken to the owner before continuing. Had the customer not liked what I had suggested and told me that another wc had canvassed and that he would only pay the original amount (implying that he could drop me and use him) then I would dump him on the spot and walk away.

Or maybe i got it all wrong and you'd just dump them cos you got it wrong and get some more new higher paying customers?

Yes you got it wrong; but only partially. I get it wrong sometimes too and I will give myself a stern talking to later on.

 Its all very complicated isn't it, and i'm looking to you lads for tips on how to move foreward in my buisness. So, what gives? Kidda ?!!!

It's the way you tell'em that gets the message across.

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. []Did he? Where does he say that?

Quote,
I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine.  

[mikecam]

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. []Did he? Where does he say that?

Quote,
I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine.  

Well did you dump them ? I assumed you didnt because you never said you did.

[mikecam]

Sigh!  Ok here we go ...

............................................................................

It's the way you tell'em that gets the message across.

Right, try me then. He's priced it wrong, the customer does not want to pay the revised price after he's done the job? he dumps them, whats the lesson learned ?
 I'm not sure why you'd want to girl thingy foot around these questions, they're plainly daft questions. By trying not offend the OP, or be unecessarily blunt with him how else do you tell him its his mistake and to ask should he dump someone who's paid him what he priced and agreed is a daft question? I'm typing what i'd say, you can look at ways to tell'em !!!!

[bobplum]

mike i like yr style m8
straight at it m8
hey mike do u av a number for the ibcs in dock rd

No sorry mate. Not sure if Ian went and got one, i got one Monday gone. If you want me to get you one i can get it, but it would have to stay in the back of my van so it would have to be a Friday and get it to you over the weekend?

do you have the address for the ibcs on the dock rd
bob

[AuRavelling79]

>mikecam

I think the OP went back after a year and started doing the job with extra windows and what amounted to a builders clean. As I grasp it the price before all the building work was £40.

So OP turns up and starts and as you say he should have negotiated a first clean price and a new follow-on clean price. He didn't because it was "obvious" to him that the custy would realise that a £40 regular job isn't the same as a builders clean with more windows.

So it appears that both the custy and the OP both "assumed" what the price would be. The custy thinking the £40 would still cover it and the OP thinking it should be more. Would you let a windy start on your windows after a gap of more than a year without checking the price? (Unless you thought that you'd take advantage of the OP which is evidenced to me in the OP's case by the comment about "I've only got £40" and "another wc has been round canvassing".)

It is that latter point which shows me that the "clever" householder is trying to get one over on the OP. If that was the case I wouldn't want him as a customer.

And I don't think your questions are daft, either.

[geefree]

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. []Did he? Where does he say that?

Quote,

why would i dump them, ? the builders will get itoff and i will clean next time as normal??
I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine.   

Well did you dump them ? I assumed you didnt because you never said you did.

[mikecam]

Yeah i liked it too. He never dumped them, he decided to get the builders to clean off their junk. []Did he? Where does he say that?

Quote,

why would i dump them, ? the builders will get itoff and i will clean next time as normal??
I said it will be £25 or could you get the builders to clean it off,... she was fine and polite,.... and decided to get her builders... who were working inside...

to clean the cement off.....

And Thats fine.   

Well did you dump them ? I assumed you didnt because you never said you did.

yeah, i've got that Gazza. Whats the moral of the story you're telling?