Think most have been through the wringer during our times doing this work.
Have been lax in the past but now its very simple... I use AWORKA and soon as it highlights a debtor i.e overdue then the emails start.
I work an 8 weekly scheduled rotation and payments are required within 7 days of invoice date i.e in my account.
Debtor is someone who is late paying upon our mutually agreed payment terms and not scheduled for a next clean - No exceptions.
Customer is someone who has no outstanding payments and is scheduled for a next clean.
Big difference between a Debtor and a Customer.... Most of these people would have a hissy fit if their wages, payments, pensions were even a day late.... I see no reason why a payment cannot be made on time these days.
Obviously a customers history will affect how you deal with them but repeat late payments is a choice they make.
As soon as I get a smell in my nose now about a customer/debtor I take immediate action to both get the money and find 2 replacements, once I find these 2 replacements I can then look back at the 'Find & Replace list' and make a decision if required.... Its all a fun game to keep me on my toes now
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Customers are not my friends, nothing wrong with being friendly, more and more I see each call like servicing my very own herd of cows, turn up, milk them and do it over again at a scheduled date.
I find little joy in window cleaning alot of the time, rather watch Netflix, eat pop-corn in my underpants to be honest.... So getting paid makes it all the more worthwhile.
