I think it would only be appropriate to make a comment regarding the
JAGUAR 6.6 system since we work extremely hard each and everyday to help address any and all issues by any of our customers whether it's "
their fault, or our fault". It doesn't matter. Whenever an issue such as this, arises it is our policy to service the customer first; then, work on solving any issues second. Because solving situations sometimes takes a little time if ones goal is to get the right answer & long term solution.
I have always considered Stuart Clarke a great customer of ours and a great person. He has always proven himself Honorable , with integrity, and always professional.
Further, Joe Hatton has also been a longtime customer and very loyal. Just a great person. He has always been and will continue to be an advocate of the JAGUAR to this day. Have communicated with him on many occasions with great conversation.
Although we have addressed Stuarts problem with his machine,
as any good manufacturer should, we will not offer a reason why the same motor went bad until we do further research because that would only be fair and reasonable rather than put the blame here, or there.
I also believe in all fairness to SOLUTIONS, I must comment on the fact that when Stuarts issue rose to the surface, Nick replaced the vacuum motor (s) under warranty without cost to the Operator. Nick communicated with us always with updates, constantly. Then, we agreed that we would fabricate a new base (same as the newer design 2013 models now have with any and all updates) with newer advances on airflow/ venting, etc..., and anything else we incorporated into the newer model. Nick had it shipped over and offered this to Stuart as agreed however, Stuart rejected this new base just before it was delivered (reason immaterial btw) and requested his beloved
SCORPION-3XPS system. I could understand this reasoning because he was used to it and believed in that system. Therefore, we then fabricated a newer (updated) Scorpion for him and Nick had that one sent over and delivered to Stuart. Nick stood behind this sale a 1000 % IMHO, paid for a new model Scorpion, and took Stuarts used JAGUAR back in return.
Again, the reasons "why" are immaterial because I feel very good about doing the very best anyone in this Industry would do for a great customer, like Stuart.
Finally, the advances we have made on the new model 2013 JAGUAR 6.6 were not based on any particular problems in the past, rather, based strictly on advances in technologies in the achievement of great vacuum through internal CFM/Airflow. We continue to satisfy our customers and will reach a pillar that the majority perhaps have never experienced, this November of 40 years in this great Industry of ours.
I am glad Stuart is now happy , problem free, because he should be.
Very best to all;
Ed Valentine
cross-american corp.
