have we created our own problems 
many years ago window cleaners would just call and do the job
now i do appreciate that times have moved on and we need to adapt or die,technology as played a big part in this,ie texting but in our quest to be different from other windies are we not just compounding the situation and giving more power to the customer
this is a devils advocate question 
Any business is customer led, I think too many on here forget that and think they are in charge. No customers equals no business...
If someone came in and offered a more customer led experience then the customers would follow....
I have said for a long time that sooner or later someone will set up a "super" company in the domestic market that competes on price and customer service and totally change the industry....
Customer led, yes.
However, most window cleaning companies are quite small or one person businesses. If too many customers require a tight price AND high maintenance levels of customer service, that directly affects an individual's income. In a larger company that can be absorbed more easily.
I once had a customer whose list of "rules" gradually evolved into the following (this is not a joke - it actually happened).
1. Only allowed to clean when someone is at home - in spite of access being fine.
2. Had to be the first job of the day to ensure they were in (they refused to give out their phone number).
3. Had to knock on door before starting.
4. Had to knock on the door in a manner that did not wake her husband (even though it might have been 9 AM).
5 Had to knock on the door in a manner that didn't start the dogs barking as this would wake her husband.
6 Had to be within two or three days of the appointed day.
7 Had to not work if it was a bit cloudy.
(6 and 7 can work against each other. I can be on time if I work in adverse conditions but otherwise, I can be very late).
In the end, I stood at her door and tried to explain why her list of rules (I politely called them "requirements") meant that I could no longer provide her with the service. I also told her that if even a small percentage had such requirements, my business would be unworkable.
Even then, she still didn't get it.
That customer was a watershed because I vowed never to take on another customer unless it was turn up and clean. I have relented a bit from that in more recent years but to this day, I bet no more than 15 out of 300 get a call first.
