Carpet Cleaning Issues - Carpet construction, upholstery cleaning, stain removal, equipment, events, etc.
Getting more referrals
Posted by mark_roberts (mark_roberts), 22 January 2004I want to try and generate more referrals from my customers. I do good work, no complaints, offer a money back guarantee but think I could get more referrals if I had some sort of system.
Do you offer any incentives? Do you have any systems in place.
PS. by referrals I mean a customer who you've worked for passes your name to her friend etc.
Posted by Tony_Browning (Tony_Browning), 22 January 2004This is a good subject....and also need help!
At present I always send out a "thankyou " letter to new clients on completion and include 3 business cards to encourage referals...but I don't offer any incentive.
What about the rest of'ya?
Posted by Scots_cleaner (Scots_cleaner), 23 January 2004Hi tony
Does this bring in new customers ?
I used to send out £5 vouchers to customers.
Im about to send out letters to all customers that have not booked for a year.
Posted by carpet_bright (carpet_bright), 23 January 2004I get a lot of referalls now (not that I'm big headed!)
I don't really offer incentives I just make a point of being on time, be happy, honest, reliable and that seems to be enough to get recommended.
I must be doing something right cause most customers ask me for cards to pass on to friends and family
Posted by Ivar_Haglund (Ivar_Haglund), 23 January 2004Easy
ask for them
write on the business cards the customers name
so when she or he gives them to someone you know who it came from
Give them a call thank them
thank you card works great too
or do both
to get them your work has to good too.
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