Getting more referrals - Carpet Cleaning Issues

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Getting more referrals

Posted by mark_roberts (mark_roberts), 22 January 2004

I want to try and generate more referrals from my customers. I do good work, no complaints, offer a money back guarantee but think I could get more referrals if I had some sort of system.

Do you offer any incentives? Do you have any systems in place.

thanks
Mark Roberts

PS. by referrals I mean a customer who you've worked for passes your name to her friend etc.

Posted by Tony_Browning (Tony_Browning), 22 January 2004

This is a good subject....and also need help!
At present I always send out a "thankyou " letter to new clients on completion and include 3 business cards to encourage referals...but I don't offer any incentive.
What about the rest of'ya?
Rgds
Tony

Posted by Scots_cleaner (Scots_cleaner), 23 January 2004

Hi tony
Does this bring in new customers ?

I used to send out £5 vouchers to customers.
Im about to send out letters to all customers that have not booked for a year.

Posted by carpet_bright (carpet_bright), 23 January 2004

I get a lot of referalls now (not that I'm big headed!)
I don't really offer incentives I just make a point of being on time, be happy, honest, reliable and that seems to be enough to get recommended. Cheesy

I must be doing something right cause most customers ask me for cards to pass on to friends and family Wink

Paul

Posted by Ivar_Haglund (Ivar_Haglund), 23 January 2004

Easy

ask for them

write on the business cards the customers name

so when she or he gives them to someone you know who it came from

Give them a call thank them

thank you card works great too

or do both

Almost forgot

to get them your work has to good too.

IVAR Roll Eyes

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