Carpet Cleaning Issues - Carpet construction, upholstery cleaning, stain removal, equipment, events, etc.
Posted by lenpg (Len Gribble), 20 February 2004I was thing about supplying my domestic customers with a spotting guide; do any of you do this?
Posted by Ed_Valentine (Ed Valentine), 20 February 2004Len;
I think it's a great idea, and if done properly, one that keeps your company name in front of the customer too.
The customer may throw away a business card, but less likely to do so with a neat instruction guide.
Good Fortune and great idea;
Posted by Ivar_Haglund (Ivar_Haglund), 20 February 2004FREE bottle of spotter with your company name and number on it
If you cant remove with spotter CALL ME NOW!!!!!!!!
Posted by lenpg (Len Gribble), 20 February 2004Thank Ed
Hi Ivar not a bad idea but have reservation in leaving a chemical and instructions on usage with a customer with all the H & S regulations etc.
Posted by Alan_Kennedy (Alan_Kennedy), 20 February 2004Len
I leave one of the NCCA leaflets with every customer. It has my stamp on it for further contact and the customers appreciate the First Aid Stain Treatment section in it. At 8.5p each I reckon it's good inexpensive PR.
Posted by Dave_Parry (Dave Parry), 20 February 2004Presumably these NCCA leaflets are for members only ? or can anyone (me) use them.
Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004I leave a spotting guide with every client it has cleaning info and loads about cleaning in it promoting me
Posted by Dave_Parry (Dave Parry), 20 February 2004Shaun, is this something, you'd be prepared to share with a sheffield ex pat living down south? Grovel grovel
Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004Where abouts in Sheffield did you live and which team do you support?
Posted by Dave_Parry (Dave Parry), 20 February 2004Was born in Chapletown, and used to support Barnsley (My cousin used to coach their youth team)!! Been a missionary for 25 years now, so really a southern softy
Posted by lenpg (Len Gribble), 20 February 2004Sorry Dave Iím not an NCCA member so I canít give you details of the leaflets, but give me time if they exist I will get one and forward it to you.
I see you now a so-called elitist t/m are you happy with it? Donít give the manufacture
Dave/Shaun On football there can only be one the lions, not that Iím into to football wife and kidís MU sad Bís
Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004You've been missing for some time you've spelt Chapeltown wrong, you tyke. Send me a private message with you address.
Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004Lions? more like pussies!
Posted by Shaun_Ashmore (Shaun_Ashmore), 20 February 2004I can't believe what the board has put on my last post I put 'cats' but feminately and it's been changed!
get a grip
Posted by lenpg (Len Gribble), 20 February 2004
Sorry football is like watching paint dry boring, what all the footy fanís need is a day at the national ballet then they will see skill.
Posted by Dave_Lee (Dave_Lee), 21 February 2004Dave Parry,
Dave were almost brothers - I too was born in Chapeltown - but dont tell Sheffield Shaun that or Dewsbury John.
Posted by Shaun_Ashmore (Shaun_Ashmore), 22 February 2004Chapeltown Leeds?
Posted by Derek (Derek Bolton), 22 February 2004Hi
Sorry to drag you all back to the original post.
Len has a very valid point... giving advice may leave you open to the responsibility for any damage caused by the customer following advice you have given.
If you supply a chemical spotter then your customer 'should' read the manufacturers instructions and this should, I believe, absolve you from responsibility
Posted by Shaun_Ashmore (Shaun_Ashmore), 22 February 2004What about the spot removal guide on a NCCA leaflet who is liable if it all goes wrong?
Posted by lenpg (Len Gribble), 22 February 2004Sorry Derek
What I should have said Iím not averse to supplying a spotting guide with a disclaimer printed on it ďquote this guide has been provided free of charge from xxxxxx however we cannot take responsibility for the advice enclosed or itís misuse unquoteĒ
Leaving chemicals is another thing, which I would be not happy about!
Derek do you have ms publisher on your system if so can I send you my spotting guide for you to have a look at and comment on any assistance will be greatly appreciated.
Posted by Derek (Derek Bolton), 22 February 2004Hi Guys
Shaun...The current NCCA leaflet is, as far as I can recollect, pretty generic and safe....providing the customer does what it says exactly....that's the crunch.
Len, I am not sure which leaflet you have it may well be one of the old ones as you state that you are not presently a member.
The NCCA have always erred on the side of caution with information to customers for that reason.
People don't read labels.....I would like to bet that there are times when we all don't either....human nature as it is.
I have drafted an information sheet of my own that simply extols the virtues of the wet and blot principal only...if it doesn't come out with that ....call me!
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