Window Cleaning Issues - Canvassing, pole systems, pricing, problems, etc.
Posted by heritage (heritage lee), 7 April 2004Hi Everyone,
I am just investing in a Reach & Wash System and i am looking for any help in ways in informing and converting my customers to the advantages of the pole system compared to the traditional ladders.
If anyone has any info, flyers or websites, could they please e-mail me with them at email@example.com.
Posted by replacement (Justin R), 7 April 2004
Something like that
I have got a better one but going out tonight pm me yuor email address ill send some on.
I sent out approx 500 ish so far and i have got a great respones with them , thinking its due to the pcitures so people can see.
Posted by Silly_Philly (Philip Hanson), 7 April 2004I did a leaflet for customers explaining the new system, and how it would work etc.
Went down very well, they need to understand why the windows will still be wet after you leave. Also, when writing it, make sure you emphasize the safety aspect as thats something nobody can disagree with.
I dont share the text of this leaflet anymore I'm afraid, but I can tell you, as justin says, pictures make all the difference.
Posted by Rob_B (Rob_B), 7 April 2004I don't do a leaflet as customers don't look at them or understand them no matter how simple you try to explain it.
I have now printed a guarentee as below looking like a little certificate which I did on publisher.
Today I used the new pure water pole system on your windows. When I have finished, your windows will still be wet. This is quite normal, and will dry clear.
I am sure you will be very happy with the results, however, sometimes on the first clean spots can be left behind on the windows. This is due to water cleaning into the corners and under rubber seals that are around the glass with years of dirt and soap that squeegees and cloths could not reach.
Should this happen, please do not hesitate to contact me and I will be happy to return and clean any unsatisfactory windows again free of charge within 24 hours.
I find that this helps a lot better with existing customers.
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